We satisfy customer requirements by maintaining a high standard quality in production and timely supply of products and services through continual improvement and team work.
We deliver a quality service to maintain excellent customer relations.
Customer satisfaction remains inherent to our business.
All work is carried out consistently to a defined standard.
We have the skills and resources to fulfill our customer requirements.
Our staff are fully trained and involved in quality improvements.
Any complaints are dealt with efficiently and within an acceptable time period.
Maintain a minimum 90% on time delivery of products to customers.
To effectively implement quality management system by providing training to employees for acquiring skills and knowledge and to create opportunity for meeting the organization needs.
To support, recognize and suitably reward teams / individuals who contribute to improve quality and productivity.
To minimize internal rejection and maintain First pass yield minimum 85%.
Supplying quality products to customers by minimizing customer complaints to 4 per year.
Achieving minimum of 90% customer satisfaction.
Achieving continual improvement at least one in a year per employee.
